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2022 UNC Institute on Implementation Practice Virtual Series – Supporting the Implementation Support Practitioner: Identifying and Mitigating Role Related Challenges

May 12, 2022 @ 11:00 am - 1:00 pm EDT

Hosted in partnership with The Center for Implementation and the Jordan Institute for Families at the UNC School of Social Work, this event focused on the challenges that implementation support practitioners face and what we can do to help.

The event centered the human experience in implementation by looking at how we can support those who are supporting change. It also provided strategies on how we can take better care of ourselves and mitigate burnout when providing implementation support.

This event will provide you with:

  • Insights into new research about the challenges implementation support practitioners are experiencing
  • A greater understanding of common dilemmas related to role and context when supporting change in complex systems
  • Practical strategies you can use to mitigate burnout and approach challenges with more ease
  • Guidance on how organizations can better support implementation support practitioners


A session handout is also available from The Center for Implementation on Strategies for Preventing and Mitigating Burnout.



Leah Bartley, Senior Implementation Specialist, UNC-Chapel Hill School of Social Work



Marita Brack, Head of Programme, NHS Education for Scotland



Sobia Khan, Director of Implementation, The Center for Implementation



Kimberly Mann, Deputy Director for Research and Child Well-Being, Illinois Department of Child and Family Services



Allison Metz, Professor of Practice and Director of Implementation Practice, UNC-Chapel Hill School of Social Work



Julia Moore, Executive Director, The Center for Implementation



Topic Overview

  • Part 1: Who is the implementation support practitioner?
  • Part 2: What are some of the common challenges faced by implementation support practitioners?
  • Part 3: How have implementation support practitioners mitigated burnout in their own work, and fostered the resilience of those they support? Actions you can take to address challenges
  • Part 4: How can organizations and systems be better designed to support implementation support practitioners?
  • Part 5: Setting intentions and having a plan


Additional highlights of this event include:

  • Interactive activities with opportunities for you to reflect on your own experiences
  • Panelist stories about what specific actions look like in practice
  • Case examples from the fields of mental health and child welfare
  • Purposeful discussions on how to foster resilience in teams, organizations, and system


May 12, 2022
11:00 am - 1:00 pm EDT

Past Events


Lived experience. Academic rigor. Professional triumph.

Some of the world’s most successful speakers, leaders, and coaches rely on just one of these credentials in their work. Lacy Dicharry combines all three to deliver empowerment and actionable insight to every audience she reaches.

A survivor of childhood trauma and the trials of the foster care system, Lacy’s story of personal strength and resilience began at a young age. Resulting battles with mental health and addiction were to follow. To some, a story of perseverance. For Lacy, a journey to becoming the person she was meant to be.

Lacy has earned designation as a Master of Business Administration, a dual Master of Science in both Counseling Psychology and Leadership and Human Resource Development and is actively completing her PhD in Philosophy, Leadership and Human Resource Development. Her research centers on the same objective that forms the foundation of her career as both a speaker and workforce champion: revolutionizing leadership.

Lacy’s approach to leadership development fosters an environment where culture and collaboration flourish, creating a workplace where every voice is represented. She has been instrumental in transforming corporate environments, youth engagement efforts, and advocacy programs. She has worked across the U.S. and internationally in a variety of high profile roles, bringing innovative solutions to high stakes challenges.

In concepts including transformational leadership and healing-centered leaders, Lacy Dicharry lives to empower others to transform the way they live, the way they lead, and the world around them.

Lacy has dedicated her life to becoming a force for positive change in organizations around the world. Lacy is a fearlessly authentic leader, speaker, and individual. By sharing her challenges, her experiences, and her transformation with the world, Lacy connects with her audiences in a way nobody else does, because she brings to her work what nobody else can.

Marita Brack is the Associate Director for Psychology within NHS Education for Scotland, and has worked as a Clinical Psychologist for 25 years. Her clinical work has principally been within specialist mental health services for children, young people and their families, both in Scotland and Australia. Marita has also worked within university settings in relation to the training of Applied Psychologists, and was the Clinical Practice Director on the MSc in Applied Psychology for Children and Young People, delivered in partnership between the NHS and the University of Edinburgh. Marita joined NES in 2010 as the Head of Programme for the Parenting and Infant Mental Health workstream, within the Psychology Directorate, and through this role has led on the development and implementation of several strands of work, including the Psychology of Parenting Project (PoPP), the NES Infant Mental Health training plan, the Early Intervention Framework, and most recently Marita has been co-leading on the implementation of the Enhanced Psychological Practice-Children and Young People certificate level course that has been created within NES. Marita has a long-standing interest in early intervention and prevention approaches to strengthening mental health and wellbeing, evidence-based parent-child relationship interventions and public health. 

Category A – The UNC School of Social Work is approved by the American Psychological Association to sponsor continuing education for psychologists. The UNC School of Social Work maintains responsibility for this program and its content.

NBCC ACEP #6642: UNC School of Social Work (SSW) has been approved by NBCC as an Approved Continuing Education Provider, ACEP #6642.  Programs that do not qualify for NBCC credit are clearly identified.  UNC SSW is solely responsible for all aspects of the programs. Continuing education activities vary in the number of NBCC hours awarded based on the length of the program. See individual programs for specific CE credit information.

UNC SSW, #1406, is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UNC-SSW maintains responsibility for this course. ACE provider approval period: 8/10/2022 to 8/10/2025. Continuing education activities vary in the number of social work hours awarded based on the length of the program. See individual programs for specific CE credit information.